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Examinations Coordinator/Editor
UBC
Supervising the development of English Language test forms and supplementary test materials including writing, editing, and working with software developers.
Managing coworkers at various points throughout the test development and writing phases.
Liaising with the public and administering high-stakes secure examinations. Managing collection and marking of test responses.
Distribution of test results.
Developing, writing, and rolling out policy and procedures manuals, user manuals, and delivering programs.
Learning and Development Specialist
Bell West Inc.
Designed training programs to meet corporate initiatives and succession planning objectives. Programs included: new hire orientation sessions, technical training, and project management training.
Conducted needs analysis to identify training gaps in Customer Solutions Team (100 technical and non-technical employees) for Vancouver, Calgary, and Edmonton branches.
Developed and coordinated 100 employee learning plans. Each plan was individually designed and tracked to meet technical and project management corporate competencies.
Managed up to 10 training programs simultaneously. Projected 12-month training schedules and coordinated logistics, including scheduling courses and booking training institutes.
Sourced, negotiated and scheduled outsourced training from IBM (Cisco), Global Knowledge (Nortel), Mitel, technical and PMI institutes, and PBSC.
Designed and delivered cost effective training programs through train-the-trainer programs; identified internal subject matter experts who became in-house trainers; designed train-the-trainer roles and education plans.
Assessed training effectiveness through surveying employees, managers, and vendors. Communicated learning outcomes with recommendations for improvement.
Supervised capital training budget ($350K) and training expenditures ($12K) for Customer Solutions Team to ensure training remained within budget.
Developed “New Hire Training” for Customer Solutions Team. Conducted HR Orientation for Vancouver office to ensure smooth transition for new employees.
Partnered with HR to ensure Employee Value Index (EVI) action plan goals were met. Facilitated sessions which assessed workplace and developed solutions that focused on performance enhancement and improving specific employee issues.
Promoted to Learning and Development Specialist after initiating proposal to create this new role to address decrease staff turnover and increase sales.
Executive Assistant
Bell West Inc.
Promoted to specialized administrative role to work directly with VP Customer Solutions and coordinated all administrative duties.
Trained new hires in Vancouver office by conducting orientation sessions and introduction to computer systems and processes training.
Account Support Coordinator – General Business Market
(BC & AB)
Bell West Inc.
Trained new hires; conducted orientation sessions, and introduction to computer systems and processes training.
Organized specific training with pre and post sale employees including sales cycle, roles and responsibilities, and order to cash model.
Identified strengths and shortcomings of business unit by researching and producing reports for various positions and business practices. Extensively used Windows NT/Windows 2000, Excel and PowerPoint to gather, manage, and present findings.
Interfaced with Sales and Marketing team to ensure accuracy of order completion through to billing.
Increased employee engagement and productivity through organizing and implementing team-building events for Vancouver, Edmonton and Calgary.
Classroom Teacher
Richmond School District and Vancouver Talmud Torah
Developed and implemented curriculum for 10-month education plans incorporating 8 subject competencies.
Developed and implemented grade 12 Adult Education course – “Career and Life Management”.
Managed learning process involving students and administration to ensure active student participation. Used Multiple Intelligences Theory to structure learning environment to effectively engage all learners.
Facilitated sessions for groups of up to 30 learners, including high percentage of ESL students.
Facilitated team builders as well as individual, dyad, small and larger group exercises to enhance learning. Team-taught with other teachers and classroom assistants.
Evaluated education programs and assessed effectiveness of training, wrote anecdotal learning reviews, and conducted three-way conferences.
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